Account Manager

Kyiv  Full-time

What you will do:

  • Maintain and develop relationships with existing customers via telephone calls, chats, emails;
  • Be responsible for keeping existing clients satisfied, while delivering exceptional customer service on a daily basis;
  • Resolve all issues or difficulties faced by customers and deal with complaints to maintain trust and customer loyalty;
  • Be a link in communications between our key customers and internal teams;
  • Monitor and analyze customer’s usage of our product;
  • Ensure the correct products and services provided to customers on time;
  • Expand the relationships with existing customers by constantly providing solutions that meet their needs and objectives.

What you will need:

  • Solid written and verbal English communication skills; 
  • Proven previous work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, Loyalty Manager, Customer Support Manager or any other relevant role;
  • Ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level;
  • Solid experience with CRM software and MS Office (particularly MS Excel);
  • Proven experience in delivering client-focused solutions to customer needs and demands;
  • Proven ability to juggle multiple account management projects simultaneously, whereas maintaining an attention to detail;
  • Outstanding listening, negotiation and presentation skills;
  • Readiness to take at least 1 or 2-night shifts each week.

What will you get:

  • Competitive compensation;
  • 24 days of paid vacation per year;
  • Paid sick leave;
  • Medical insurance;
  • Career coaching;
  • Flexible working hours;
  • Friendly, ambitious and motivated team with a constant desire to grow and improve.

Interested in joining our team?

Apply now